So our house has blown cellulose insulation- basically newsprint with some water/borate solution that is blown/packed into the house cavities and shaved flat. It dries out and fills crevices nicely...or it should. Somehow, ours got loose in spots. I was out at the site and noticed an area that looked almost like a small child had grabbed it out. ...and a few other areas that had sunk in. I called my builder and (from vacation) he came to check it out.
From there, I figured he would take care of the situation and didn't think (much) more about it. I gave my site visits a break while I waited for drywall installation to get underway. To my surprise, I got videos from my builder of him touring the house and showing me all of the repaired areas. No one is sure what happened but he fixed every area..and a few I hadn't noticed. I LOVED that they sent me the video so I'd never have any lingering doubts about the repairs (even though I had said to myself I would just trust he'd get his contractors to fix it all properly.)
Transparency is always great when building a house though. The videos re-confirmed my faith that they are working their hardest to give us a great final product. I've certainly had experience where this was not the case!
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